The vacations are in all probability absolutely the worst time for a software program replace to render Meta’s Quest headsets unusable, however that’s precisely the state of affairs we’re in proper now. In line with posts on Reddit and Meta’s own forums, customers are experiencing points with model new and current Quest 2, Quest 3, and Quest 3S headsets basically locking themselves into both an error message or a endless black display screen after putting in their most up-to-date software program.
It’s not totally clear what’s inflicting the bug, though a preferred idea throughout Meta’s boards appears to heart on units that haven’t been used shortly. Primarily, whereas customers operating the latest Quest firmware appear to have the ability to replace their units simply effective, these updating from older variations of the firmware usually tend to encounter issues (that would come with me, though my headset is at the moment a number of hundred miles away from me, so I’ll need to depend on consumer stories as an alternative).
Nonetheless, the difficulty additionally appears to be frequent on newer headsets, based on Reddit. Right here, customers report that model new headsets will try the replace as quickly as turning on, locking into an error message as quickly because the replace completes.
It’s potential new headsets that may have been sitting on a shelf for some time would even be operating outdated firmware, however one frequent thread throughout each Reddit and Meta’s boards is that manufacturing unit resets aren’t serving to, and must be prevented. Chances are high you’ll simply be unable in addition up, as an alternative being caught on a black display screen till you surrender.
Whereas Meta discussion board members say customer support initially failed to assist past suggesting they purchase a refurbished Quest as a substitute, the corporate has since modified its tune. Presently, Meta is suggesting Quest house owners experiencing the difficulty try to reboot the headset by powering it down, then holding the facility button for 45 seconds earlier than releasing it.
It’s not a assured repair, but it surely’s higher than nothing. Supposedly, a extra sturdy answer is on the way in which, as Meta says it’s working to resolve the issue “as quickly as potential.”
For now, redditors experiencing the difficulty are advising new Quest house owners keep away from turning on their headsets whereas current Quest house owners ought to maintain off on any updates. Presumably, new Quest house owners might additionally flip their headset on in a location with out wifi to keep away from the replace, though performance on a brand new headset might be severely restricted with out web entry.
Trending Merchandise
